REFUNDS · VERSION 2026-10-27
Help with a purchase.
A clear route for delivery problems, payment errors and refund requests.
Before paying
The Wedding Season edit is a one-time digital purchase, with no subscription to cancel. You can leave checkout before completing payment. Preparing or viewing a preview does not create a charge. Read the first-plan preview and purchase terms before paying.
If a charge completed but your pack is locked
Return to the same StyleKaro account, open your planning pack and choose “Check payment status”. Payment confirmation can arrive after the checkout redirect. Do not open another purchase to resolve a delayed confirmation.
If access still fails, contact jrs@rayonix.in with the account email used for StyleKaro, purchase date and Dodo payment or receipt reference. Do not send card numbers, passwords or one-time codes. We will investigate the payment and delivery record and help correct the issue or arrange an appropriate refund request through Dodo.
Requesting a refund
Contact us promptly about non-delivery, a duplicate or incorrect charge, an unauthorised purchase, or a material difference between the paid pack and its description. Explain what happened and include the receipt reference so the correct payment can be located. Other refund requests are reviewed with the circumstances of the purchase and applicable consumer rights.
Dodo Payments is the merchant of record. Refund processing is subject to its buyer terms and the payment method’s process. A request is not confirmation that a refund has completed. Timing and the final outcome will be provided when the request is handled; we do not promise an instant bank credit.
Access after a refund or dispute
A completed full refund removes future access and downloads for the pack in StyleKaro. A completed partial refund does not by itself remove access. Access may be suspended while a payment dispute is open, restored after a favourable resolution when the payment remains valid, or removed after a lost or accepted dispute. A copy you already downloaded cannot be removed from your device.
Clothing bought from retailers
The planning fee does not pay for clothing. Contact the relevant retailer for returns, exchanges, stock, sizing or delivery issues with items bought on its website. This page does not replace or restrict any rights provided by applicable consumer law.